Eco-Guest Services Intern

Six-month position with the possibility of extending 6 months



The intern’s purpose is to receive an educational experience to learn the Environmental Education industry and strengthen public presentation skills to advance their knowledge in their related professional field. The Eco-Guest Services intern will learn in-depth about Southwest Florida’s water, flora, fauna, wildlife, public speaking, and gain additional experience working with volunteers and non-profit operations.  Additionally, the Eco Guest Services intern will learn best practices for hospitality, customer service, retail, and philanthropy principles throughout the internship. 


Essential Duties

  • Assist with narrating daily Environment Educational tours for audiences of all ages and providing tours to the public on the Good Fortune Eco-Cruise and kayak tours. 

  • Be knowledgeable about all Conservancy programs

  • Assist with coordinating daily reports and feedback about tours with Eco-Tours Coordinator.

  • Assist with answering inquiries in regards to Good Fortune/ Kayak reservations, and provide excellent customer service

  • May assist with generating sales and reservations for both programs. 

  • Assist with guest transactions and questions at the front admission desk and retail desk.

  • Answer phones and provide excellent customer service

  • Sell memberships, kayak tours, Good Fortune Eco-Cruises, store products, etc.

  • Assist with opening and closing the Welcome Center POS systems and learn how to perform daily reconciliations of the drawers.

  • Assist with guest transactions and questions at the front admission desk and retail desk.

  • Assist with other Development projects as needed.

  • Weekends/ holiday hours may apply to intern’s schedule


Qualifications

Recent college graduates, who aspire to gain valuable skills and knowledge in specific areas such as Environmental Education, Guest services, hospitality, or other related field. Strong communication skills preferred.  *Applicants must complete the application process, including submitting the Conservancy intern application, cover letter, resume, two letters of recommendation, and college transcripts

 
Education and/or experience

Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. (Environmental Education majors, Communication majors, or possible business related degree).


Skills and abilities

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization. Basic Skills:  Ability to understand basic math. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer efficient with Microsoft Word, Excel, PowerPoint.Ability to work outside, up to four hours, in hot, humid, and buggy weather-related conditions. The intern position is primarily for outdoor programs. 


Physical, Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Demands:  While performing the duties of this Job, the employee is occasionally required to reach with hands, arms, climb, balance, stoop, kneel, crouch and crawl.  The employee is regularly required to stand, walk, sit and use hands to finger, handle or feel.  The employee is frequently required to talk or hear.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift up to 50 pounds.  Special vision abilities required by this job include close, distance, and depth perception.Work Environment:  The employee is regularly exposed to wet and humid conditions and outdoor weather conditions.   The noise level in the work environment is usually moderate.

The Conservancy of Southwest Florida is a Drug and Smoke-Free Workplace.

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